Dr. SCOTT PHILLIPS
Neurosurgeon in Wichita Falls
No Show Fees
Patients who cancel their appointments less than 24hrs in advance or do not show up for their appointment will be charged $20 ($50 for Saturday or after-hours appointments). Re-scheduling may require an additional deposit (refundable at the time of actual visit)
Universal Policies (HIPAA)
Your HIPPA Privacy, Release of Billing, and Assignment of Benefits are standard polies that apply to nearly all healthcare providers. You may not need to sign them, but you will need to verbally acknowledge that you have read them. Click the icon above to download, open, and read the Policy.
Phone, Text, Email/Portal Communications
Your preferences are documented during registration and you can change these anytime. As a general rule, we will not disclose healthcare details on voicemail, texts, or email. Portal messaging is secure and detailed information will be shared.
Website Usage and Limitations
Excelsis This website is designed solely to relay informaton related to the Excelsis Practice. Any medical content should be considered informational only and does not constitute medical advice and you should NOT use this website to form any medical beliefs or make medical decisions. You should dicuss any interesting information contained herein with your Provider(s).
Emergency Healthcare Situations
Excelsis This website, any communications with the Practice, and face-to-face clinic assessments are NOT designed to or capable of handling emergency situations. Call 911 or go to the Emergency Room (ER) if there is any concern for an emergency situation.
Texas Statutory Disclose for Physician Websites
Excelsis owns this website whose purpose is to disseminate information about Dr. Phillips' Neurosurgical Practice (Texas license #Q6976; NPI# 1104035781). No professional services are provided on or through this website. Telemedicine services may be provided, but only through a separate electronic health record (EHR) platform; there are no fees or services related to this website. Complaints and/or feedback regarding this website and the quality of information and services can be sent to info@excelsis.life or the State Board.
After-hours & Response Times: Providers
Excelsis will diligently safegaurd against any potential and forseeable problems or complications related to your medical care. Since side effects or treamtents and surgical procedures, such as bleeding or infection, most commonly occur withing the first 10-14 day, surgeries will be scheduled only when we have the ability to respond quickly during that time frame. Providers of this practice will always be available, directly or indirectly, to Medical Facilities 24 hours a day and we will also use a covering or backup neurosurgeon. Therefore, neurosurgery providers outside of this Practice may be involved in your care, especially for unexpected, unforeseeable, and/or emergency situations.
After-hours & Response Times: Patients
Excelsis Response times for non-medical persons (patients/families) will be triaged, meaning that they will vary based on the the degree of medical urgency. Please note that telephonic and/or online communications may not be adequate for assessment, so therefore patients should always consider face-to-face and hands-on assessment by an ER physician. For non-urgent topics, our approximate response times will typically be: less than 24 hours via telephone/voicemail, 12 hours via Portal message, and 72 hours via email or fax. We sometimes return calls in the evening and on weekends; please tell us when we to call you during those times.
Doctor-Patient Relationship
Trust and mutually respect are paramount to a sucessful doctor-patient relationship. No doctor-patient relationship exists until actual care is provided and there are circumstances where this relationship can be terminated. Patient non-compliance and disruptive behavior can create justifications for unilateral severance of the relationship. Notice will be given with timing based on the on the status of any medical problems and we will offer to facilitate transfer of care when indicated. Failure to respond to office commmunications can be used as evidence of self-termination. Likewise, we would appreciate that you inform us if you intend to seek care elsewhere; we can also provide your medical records.
